Skinish Terms and Conditions

Effective Date: 1st January, 2026
Contact Email: info@skinish.ng

Welcome to Skinish! By accessing or using our website, products, services, or any associated digital tools, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before using our website or services.

1. General Use

Skinish provides an online platform to purchase skincare products, access related services, and utilize AI-powered features designed to enhance the shopping experience. By using our site, you agree to use it only for lawful purposes and in ways that do not infringe the rights of others or restrict the use of the website by anyone else.

2. Products and Services

All products and services offered on Skinish are subject to availability. We reserve the right to discontinue, modify, or limit any product or service without prior notice. Product images, descriptions, and pricing are provided for informational purposes and may vary in reality.

3. Orders and Payments

Orders placed on Skinish are subject to acceptance and availability. Payments must be completed through our authorized payment gateways. Skinish reserves the right to refuse, cancel, or delay orders at its discretion, including instances of suspected fraudulent or unauthorized activity.

4. Shipping, Returns, and Refunds

Please refer to our full Shipping, Returns & Refunds Policy for details. By placing an order, you acknowledge and agree to the terms outlined in that policy, including timelines, conditions for returns, and indemnification clauses regarding shipping partners.

5. AI Features and Disclaimer

Skinish employs advanced AI systems to enhance user experience. Some of these features include:

• AI Form Builder: Generates order forms automatically.

• AI Smart Autofill: Predicts and fills customer information.

• AI Chatbot / AI Agents: Answers product questions and guides customers.

• AI Data Insights: Summarizes form responses and detects trends.

• AI Workflow Automation: Routes orders, triggers emails, and flags high-value orders.

• Payment Collection and integration with CRMs and Google Sheets.

While our AI is powerful and capable, it is not infallible. By using our AI tools, you acknowledge that Skinish is not responsible for any errors, mistakes, or advice generated by the AI. The AI is constantly learning, adapting, and evolving, and its outputs should not be relied upon as professional or guaranteed guidance.

6. Limitation of Liability and Indemnification

To the fullest extent permitted by law, Skinish, its officers, directors, employees, agents, and affiliates shall not be liable for:

• Direct, indirect, incidental, or consequential damages arising from use or inability to use the website or services.

• Errors, inaccuracies, or omissions in product information or AI outputs.

• Delays, losses, or damages resulting from shipping or third-party logistics providers.

• Any unauthorized access to your account, breach of data, or cyberattacks.

You agree to indemnify, defend, and hold Skinish harmless from and against any claims, damages, liabilities, and expenses arising from your use of the website, services, AI tools, or violation of these Terms and Conditions.

7. Intellectual Property

All content on the Skinish website, including logos, images, text, graphics, and software, is the property of Skinish or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute any material without explicit written permission.

8. Privacy

Your use of Skinish is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of Nigeria. Any disputes arising from the use of the website or services will be subject to the exclusive jurisdiction of the courts in Nigeria.

10. Modifications

Skinish reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the updated terms.

11. Contact

For questions or concerns about these Terms and Conditions, please contact us at info@skinish.ng.

Skinish Privacy Policy

Effective Date: 1st January 2026
Contact Email: info@skinish.ng

Skinish (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, products, and services, including our AI-powered features. By accessing or using Skinish services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you: Personal Information such as name, email address, phone number, billing/shipping address, and payment information. Non-Personal Information including browser type, IP address, device information, and browsing behavior on our website. User-Generated Content such as comments, messages, or form submissions. AI Interactions including data provided to our AI tools, form inputs, queries, and workflow requests.

2. How We Use Your Information

Your information may be used for providing and improving our products and services, processing payments and fulfilling orders, communicating important updates, promotions, and support responses, enhancing your experience using AI features including AI Form Builder that generates order forms automatically, AI Smart Autofill that predicts and fills customer information, AI Chatbot / AI Agents that answer product questions and guide customers, AI Data Insights that summarizes form responses and detects trends, AI Workflow Automation that routes orders, triggers emails, and flags high-value orders, and integration with third-party systems such as CRMs and Google Sheets.

3. AI Capabilities and Limitations

Our website features highly advanced AI technology capable of performing multiple tasks as listed above. However, while our AI is powerful, constantly learning, growing, and adapting, it may occasionally make errors, provide inaccurate predictions, or offer incorrect guidance. By using our AI features, you acknowledge and accept that we do not guarantee the accuracy, reliability, or completeness of any AI-generated content, advice, or output. Skinish, its employees, affiliates, or agents cannot be held liable for any losses, damages, or consequences arising from AI recommendations, errors, or advice. You should exercise independent judgment and verify any AI-provided information before acting on it.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share information with service providers assisting with website operations, payment processing, and order fulfillment, or regulatory or legal authorities if required by law or in good faith belief that disclosure is necessary to protect our rights, users, or others.

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. By using our services, you accept the risks associated with digital information transfer.

6. Your Rights and Choices

You may access, update, or request deletion of your personal information by contacting us at info@skinish.ng. You may opt-out of receiving marketing emails at any time by following the unsubscribe instructions provided in our communications.

7. Indemnification and Limitation of Liability

By using Skinish services, you agree to indemnify, defend, and hold harmless Skinish, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising from your use of our website, products, services, or AI features. Skinish shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, revenue, data, or business opportunities, even if advised of the possibility of such damages.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at info@skinish.ng.

Skinish Cookies Policy

Effective Date: 1st January 2026
Contact Email: info@skinish.ng

Skinish (“we,” “our,” or “us”) uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and improve our services. By using our website, you consent to the use of cookies as described in this Cookies Policy.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as preferences and activity, to improve functionality and user experience.

2. Types of Cookies We Use

Essential Cookies: Required for basic website functionality such as secure login, cart management, and transaction processing.
Performance Cookies: Collect information about how visitors use the website, including pages visited, time spent, and errors encountered, to help us improve site performance.
Functional Cookies: Remember your preferences and settings to enhance your experience, such as language selection or login details.
Targeting/Advertising Cookies: Track your browsing behavior to deliver personalized content or advertisements. These cookies may also be placed by third-party advertising partners.

3. How We Use Cookies

We use cookies to ensure the website functions properly, analyze usage patterns, improve our services, enhance AI features, personalize content, and support marketing and advertising efforts.

4. Third-Party Cookies

Our website may use cookies set by third-party services, such as analytics providers or advertising partners. We do not control how third-party cookies are set or used.

5. Your Choices

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, limit access to certain features, or reduce personalization of your experience.

6. Consent

By continuing to use our website without adjusting your browser settings, you consent to our use of cookies as described in this policy.

7. Changes to This Cookies Policy

We may update this Cookies Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of any modifications.

8. Contact Us

For questions or concerns regarding our use of cookies, please contact us at info@skinish.ng.

If you want, I can also create a combined Privacy & Cookies Policy notice that is legally tight and AI-aware, which can be displayed directly on your website’s footer or as a pop-up. This is especially useful for GDPR/CCPA compliance. Do you want me to do that?

Skinish Shipping, Returns and Refunds Policy

At Skinish, we are committed to delivering authentic skincare products with care, transparency, and efficiency. Please read this policy carefully as it outlines our shipping process, return eligibility, and refund terms. By placing an order on Skinish, you agree to the conditions stated below.

Shipping Policy

Skinish delivers products to customers anywhere within Nigeria. All orders are processed and dispatched using trusted third party logistics and courier partners.

Delivery timelines may vary based on location, courier availability, weather conditions, public holidays, or operational delays beyond our control. However, customers should expect delivery within a maximum of 7 days from the date of dispatch.

While we carefully select our shipping partners, Skinish is not responsible for delays, damages, losses, misdeliveries, or service failures caused by third party logistics providers. Once an order has been handed over to the courier, delivery responsibility lies with the shipping partner.

Customers are required to provide accurate delivery details at checkout. Skinish will not be held liable for failed or delayed deliveries resulting from incorrect or incomplete address information.

Returns Policy

Due to the nature of skincare products and hygiene considerations, returns are accepted strictly within 3 to 7 days of delivery and are subject to approval.

To be eligible for a return, items must:
• Be unused, unopened, and untampered with
• Be in their original packaging
• Be in resalable condition
• Be returned within the approved 3 to 7 day window

Any product that has been opened, used, altered, or returned outside the stated timeframe will not be eligible for return, exchange, or refund.

Non Returnable Items

For hygiene and safety reasons, the following items are non returnable and non refundable:
• Opened or used skincare products
• Items without original packaging
• Promotional, discounted, or clearance items
• Products returned after the 7 day window

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, leaking, defective, or incorrect at the point of delivery, you must notify Skinish within 24 hours of receiving the order.

Customers are required to provide clear photos or videos of the item and its original packaging to support their claim. Failure to report issues within this timeframe may result in the request being declined.

Once verified, Skinish may, at its discretion, offer a replacement, store credit, or refund depending on product availability and the nature of the issue.

Refunds

Approved refunds will be processed after returned items have been received and inspected, where applicable. Refunds may be issued via the original payment method or as store credit, at Skinish’s discretion.

Shipping fees are non refundable, except where the return is a direct result of an error on our part.

Indemnification

By purchasing from Skinish, you acknowledge and agree that Skinish shall not be held liable for any losses, delays, damages, or inconveniences caused by third party shipping partners, courier services, or unforeseen logistics challenges. Customers agree to indemnify and hold Skinish harmless against claims arising from courier related issues beyond our control.

Contact Us

For questions or concerns regarding shipping, returns, or refunds, please contact us through our official customer support channels before placing your order.

By completing a purchase on Skinish, you confirm that you have read, understood, and agreed to this Shipping, Returns and Refunds Policy.